Play Smart With hiabaji

hiabaji operates exclusively for adults aged 18 and above. This is a firm, non-negotiable policy that applies to every player registered on the platform, regardless of location within Bangladesh. Age verification is a mandatory step in the account registration process — no player may deposit funds, place bets, or access real-money games until their age has been confirmed.

During registration, hiabaji requires submission of a valid government-issued identity document such as a National ID Card (NID), passport, or driver's licence. Our verification team reviews all submitted documents and may request additional supporting evidence if a submission is unclear or incomplete. Accounts that fail age verification are permanently closed and any funds held are returned to the source payment method.

If you are a parent or guardian and you believe a minor in your household may have accessed the hiabaji platform, please contact our support team immediately via live chat. We will act swiftly to investigate and close any account found to have been opened by or on behalf of a minor.

Gambling — whether it is cricket betting, live casino, slots, or card games like Teen Patti — is a form of paid entertainment. Like any form of entertainment, it carries a cost. The key difference between responsible gambling and problem gambling often comes down to a player's relationship with that cost.

All games on the hiabaji platform are governed by independently certified random number generators (RNGs) and carry a built-in house edge. This means that over the long run, the platform retains a mathematical advantage. Wins are possible and real — but they are never guaranteed, and chasing losses is never a sound strategy.

We encourage every player to approach hiabaji with the following principles in mind:

• Set a budget before you start — decide in advance how much you are comfortable spending, and treat that amount as the cost of entertainment rather than an investment.
• Never gamble with money you cannot afford to lose — rent, groceries, utility bills, and family expenses should never come from your gaming budget.
• Do not chase losses — if your session has not gone your way, stopping is always the right decision. Increasing stakes to recover losses is one of the most common pathways to problem gambling.
• Gambling is not a source of income — no betting system, strategy, or pattern of play can reliably overcome the house edge over time.
• Take regular breaks — prolonged, uninterrupted sessions impair judgement. Step away, hydrate, and return with a clear head or not at all.
• Balance gambling with other leisure activities — if gambling is becoming your primary source of entertainment or social interaction, this is a warning sign worth taking seriously.

hiabaji has built a comprehensive suite of player-controlled tools that you can access directly from your account settings at any time. These tools are designed to give you full command over your gambling behaviour before it becomes a concern — not just after.

Self-exclusion is the strongest account control available on hiabaji. It is designed for players who feel that they need a significant break from gambling — or who wish to stop entirely. When you self-exclude, your hiabaji account is suspended for the duration you select, and a number of additional protections automatically apply.

What Happens During Self-Exclusion

• Your account is immediately and fully suspended — you cannot log in, deposit, or place any bets.
• All promotional and marketing communications are permanently disabled for the duration of your exclusion. You will not receive bonus offers, newsletter emails, or SMS promotions.
• Any pending withdrawals at the time of exclusion will be processed and returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) in the normal timeframe.
• Our system flags your account so that customer support agents cannot override the exclusion or reactivate the account early.

Available Exclusion Durations

• 6 months — suitable for players seeking a structured medium-term break.
• 12 months — recommended for players who feel gambling has become a significant concern.
• 5 years — for players who require a long-term solution to protect themselves.
• Permanent / Indefinite — for players who wish to stop gambling entirely. A permanent exclusion cannot be reversed.

How to Request Self-Exclusion

To initiate self-exclusion, contact our responsible gaming support team via live chat and state clearly that you wish to self-exclude. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the exclusion duration you are requesting. We will process all self-exclusion requests within 24 hours of receipt. During processing, please refrain from making further deposits.

Problem gambling can develop gradually and is often difficult for the affected individual to recognise in themselves. The following questions are adapted from internationally recognised screening tools used by health professionals. If several of these statements apply to you, it may be time to speak with someone you trust or reach out to our responsible gaming support team.

The protection of children and young people is a responsibility that hiabaji takes extremely seriously. In addition to mandatory age verification at registration, we ask that all adult players who share a device or household with children take the following precautions to prevent accidental or deliberate access to the platform by minors.

Practical Steps for Parents and Guardians

• Never share your login credentials — keep your hiabaji username and password strictly private. Do not store them in a location accessible to children.
• Log out after every session — do not leave your hiabaji account open or logged in on a shared device, even temporarily.
• Use device parental controls — most Android and iOS devices, as well as Windows and macOS computers, offer parental control features that can restrict access to specific websites or app categories. Activate these on any shared device.
• Consider third-party filtering software — tools such as Net Nanny, Qustodio, or built-in router-level content filters can block gambling-related websites across all devices connected to your home network.
• Talk openly with your children — age-appropriate conversation about money, risk, and responsible entertainment is one of the most effective long-term protective measures available.

If you discover that a minor has registered on hiabaji — whether using their own details or impersonating an adult — report this to our support team immediately. We will close the account, reverse any transactions where possible, and take all necessary steps to prevent re-registration.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to reach out. Support is available from both hiabaji directly and from independent organisations staffed by trained professionals.

Responsible gaming is not a box-ticking exercise for hiabaji — it is a core part of how we operate. We believe that a platform that prioritises player wellbeing builds deeper trust and longer-lasting relationships with its community than one that simply chases short-term revenue. These values are embedded in every layer of how hiabaji is built and managed.

Our internal responsible gaming programme includes regular training for all customer-facing staff so that they can recognise the early signs of problem gambling and escalate concerns appropriately. Every customer support agent at hiabaji is equipped with the knowledge to guide players through self-exclusion requests, account controls, and external support referrals.

We also conduct ongoing monitoring of account activity to identify players who may be exhibiting patterns consistent with problem gambling — such as extended uninterrupted play sessions, rapid consecutive deposits following losses, or sudden significant increases in stake size. Where our monitoring systems flag a concern, a trained team member will reach out proactively to offer support and information about the tools available.

hiabaji uses SSL encryption and industry-standard security practices to ensure that your account and financial data remain protected at all times. We enforce strict 18+ age verification on every account and maintain a zero-tolerance policy for underage gambling. Our platform is intended solely for adults who choose to engage with online gaming as a form of entertainment, with full awareness of the risks involved.

We are proud to serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and Cox's Bazar — and we take our responsibility to each and every one of those players seriously. Safe, enjoyable play is the foundation on which hiabaji stands.