hiabaji Frequently Asked Questions

hiabaji requires a valid government-issued identity document to complete KYC verification. Accepted documents include your National ID Card (NID), passport, or driver's licence. Upload a clear photo of the front and back of your chosen document through the Account Settings page. Verification is typically completed within 24 hours of a valid submission.

You must be at least 18 years old to register and play on hiabaji. This is a firm, non-negotiable policy. Age verification is mandatory during the registration process, and any account found to belong to a person under 18 will be permanently closed with any balance returned to the source payment method.

On the hiabaji login page, click the "Forgot Password" link and enter your registered email address or mobile number. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset email, check your spam folder or contact our 24/7 live chat support.

No — hiabaji strictly permits one account per person, per household, and per device. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you believe a duplicate account exists under your details, contact support immediately.

To permanently close your hiabaji account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request". Withdraw any remaining balance before submitting the request. Once processed, the closure is irreversible and you will not be able to reopen the same account.

To bet on cricket, navigate to the Cricket section from the main menu, browse the list of available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — and click on the match you want to bet on. Select your market (match winner, top batsman, total runs, etc.), enter your stake amount in BDT, review the odds, and confirm your bet. Funds are deducted from your balance immediately.

hiabaji offers a wide range of casino games including live dealer tables (roulette, blackjack, baccarat, and Teen Patti), video slots from leading providers such as Pragmatic Play, NetEnt, and Microgaming, as well as crash games, card games like Teen Patti Joker, and specialty games like Fortune Horse. The live casino section is powered by Evolution Gaming and Ezugi, offering real-time streaming from professional studios.

Yes, hiabaji is fully optimised for mobile browsers on both Android and iOS devices. The platform runs smoothly on any modern smartphone browser without requiring an app download. Simply visit the hiabaji website on your mobile browser, log in to your account, and access the full range of games, betting markets, deposits, and withdrawals directly from your phone.

RTP varies by individual slot title on hiabaji. Most slots from major providers like Pragmatic Play and NetEnt carry RTPs between 94% and 97%, which is in line with industry standards. The specific RTP for each game is stated in the game's information panel — click the "i" or "Help" icon inside any slot to see its certified RTP figure. All games on hiabaji use certified Random Number Generators (RNGs) for fair outcomes.

Many slot titles on hiabaji offer a demo or free-play mode that lets you experience the game mechanics and features without wagering real money. Demo mode is available directly from the game lobby — simply select "Demo" or "Try for Free" on supported titles. Live casino games, sports betting markets, and crash games require a funded account balance to participate.

hiabaji operates as an online gaming platform serving Bangladeshi players and uses SSL encryption to protect all account data and financial transactions. The platform enforces strict age verification (18+), fair-play certified games with independent RNG auditing, and responsible gaming tools including deposit limits and self-exclusion. Players are encouraged to review local laws in their jurisdiction before registering.

hiabaji uses industry-standard 128-bit SSL encryption on all pages and transactions to ensure your personal information and payment data cannot be intercepted. Account access is protected by password authentication, and additional security layers such as OTP verification are available. hiabaji does not share your personal data with third parties for marketing purposes. Full details are outlined in the hiabaji Privacy Policy.

To self-exclude from hiabaji, contact our responsible gaming support team via live chat or email [email protected] with the subject "Self-Exclusion Request", stating your username and desired exclusion duration (6 months, 12 months, 5 years, or permanent). Your account will be suspended within 24 hours, all marketing communications will stop, and the exclusion cannot be overridden by customer support once active.

hiabaji provides a full suite of responsible gaming tools accessible from your Account Settings: daily, weekly, and monthly deposit limits; session time limits with automatic logout; loss limits per period; reality check reminders at customisable intervals; cool-down periods (24 hours to 7 days); and full self-exclusion options. All limit reductions take effect immediately; increases require a mandatory 24-hour cooling period.

If you feel your gambling is getting out of control, act immediately — do not wait. Use the hiabaji self-exclusion tool to suspend your account, set strict deposit and loss limits, or take a cool-down break via Account Settings. Speak to a trusted person in your life and consider reaching out to a professional counselling service. hiabaji's support team is available 24/7 to help you activate any protective measure with no questions asked and no pressure to continue playing.